Smiths News releases version two of SNapp
Today, Smiths News announces a new release of SNapp, its mobile customer app, developed in response to customer feedback and ideas.
The updated version of SNapp has four new features; contact us – customers can email Smiths News’ teams directly, a claim section for missing credits, a new customer profile function and retailers can now access web links in messages sent to their SNapp inbox.
Since its launch October 2014, over 2,500 stores use SNapp to manage their newspaper and magazine business. The app allows retailers to manage their deliveries, make alterations, claim for any missing titles or credit and organise their range including ordering extras and new titles.
Talking about SNapp’s new features, Louise Ryan, Commercial Director, Smiths News said:
”Our plan is to continue to develop SNapp, using the new ideas and enhancement suggestions from our users to make it an even more useful tool for our independent customers.”
New features explained:
- Contact us – retailers can send an email to key Smiths News’ teams including; house management, customer services, accounts and marketing. Customers will receive an automated response to acknowledge their email and by the end of the next working day, customers will receive an email with a resolution to their enquiry.
- Your profile – retailers can inform Smiths News of any changes to their business by maintaining their profile in SNapp, e.g. keep it up to date with store opening times. This feature ensures retailers only receive information tailored to their business needs and helps Smiths News understand their individual requirements better
- Report zero credit – if retailers have returned a title and have not received any credit, they can now make a claim. This now means that all claims, whatever the situation, can now be made for all missing newspaper and magazine credit.
- Accessing important information in SNapp emails - Smiths News can now send emails which include web links in the messages, making it easy to share information on new services, launches, and other important information.
SNapp user John Vine, owner of Newsworld in Shropshire said:
“Customer service is really important. You have to be enthusiastic and SNapp has been brilliant for that. When a customer asks for something you can hop on there, order it and it turns up. It’s absolutely fantastic.”
Over the next few weeks, customers will receive a flyer showcasing SNapp’s new features and information regarding SNapp’s future developments will follow later in the year.
Our plan is to continue to develop SNapp, using the new ideas and enhancement suggestions from our users to make it an even more useful tool for our independent customers.” Louise Ryan, Commercial Director, Smiths News